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Cancellation Policy

Consumers have the right to cancel within 14 days according to § 13 BGB.

 

Right to cancel

You have the right to cancel the contract with wijld within 14 calendar days without giving reasons.

The time limit of 14 days starts from the day when you or a person you have named that is not the carrier has taken possession of the last goods.

In order to observe the cancellation period it is sufficient when you send back the goods or send a message that informs us about your contract cancellation before the time limit ends. This however needs to be done in form of a clear declaration and in written form (wijld GmbH, Wilhelm-Muthmann-Str. 11a, 42329 Wuppertal, Germany, E-Mail: hello@wijld.com)

 

Cancellation consequences

In case of an effective cancellation, we are obliged to return all payments that we received from you including the shipping costs (except from additional costs that arise when you chose another type of shipment that is different to the cheapest standard delivery that we generally offer). The return of the payment has to be done promptly and latest after 14 days from day we have received your message with the contract cancellation.

We use the payment method that you chose for the original transaction to return the payment, unless we and you expressly agree on something else; in no event you are charged a fee for this returning payment.

We are enabled to refuse the payment until the point when we get back the goods or until you prove that you have sent back the goods, depending on what instant of time is earlier.

The parcel with the goods must be addressed to: wijld GmbH, Wilhelm-Muthmann-Str. 11a, 42329 Wuppertal, Germany

You meet the deadline when you have sent out the goods before the time limit of 14 days has ended. We bear the costs of the returning of goods.

You have to provide a compensation for potential loss of value of the goods only in case this loss of value can be lead back to an evitable handling of goods when proofing condition, features or functionality of them.

End of disclaimer 

 

Your right of cancellation does not apply when you order goods that are not ready-made and where an individual choice or determination by you is significant for the production of the goods or where the goods are obviously tailored to your needs.