For shipping, packaging, and handling, we charge a flat fee of 5.90 euros for each delivery. Shipping is free for orders over 79 euros.

For shipping to Andorra, Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Austria, Poland, the Netherlands, and the Czech Republic, wijld charges shipping costs of 7.90 euros. Shipping is free for orders over 150 euros.

For shipping to Albania, Bulgaria, Estonia, Finland, Greece, the United Kingdom, Ireland, Italy, Latvia, Lithuania, Malta, Norway, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Hungary, and Cyprus, wijld charges shipping costs of 14.90 euros. Shipping is also free for orders over 150 euros.

We usually ship your order within 1–2 business days.

For shipping, we generally use DHL’s GoGreen service. Within Germany, delivery usually takes approximately 1 to 3 business days.

Delivery time depends on two things:

1. the payment method you selected, and
2. of course, where in the world you live.

We process orders paid via PayPal, direct debit, credit card, or invoice as quickly as possible. If you pay by bank transfer in advance, we can only process your order once the payment has been received in our account. This can take up to 2 days within Germany and longer from abroad.
Depending on whether you live in Germany, France, or Cyprus, our delivery service may also take a few days longer to reach you due to the distance.

Within Germany, it is also possible to send your order to Packstations. The shipment only needs to be at least 15 x 11 x 1 cm in size and must not exceed 60 x 35 x 35 cm.
During checkout, we will inform you if a product is too large to be shipped to a Packstation.
To have your order sent to your Packstation, simply click “Ship to a different address” during the ordering process and enter your Packstation number and personal postal number on the two lines in the “Street and house number” field under the delivery address.

We did a lot of research and actually managed it: every single component of our packaging is green! In addition to the cardboard packaging, we use paper packing tape that sticks brilliantly thanks to rubber, and even the stickers and delivery note pouch are plastic-free and environmentally friendly.
We make sure that every item is packed neatly and carefully, so that nothing can happen to your order on its way to you. If you nevertheless discover any damage, it’s best to contact our support team directly.

You will receive the DHL shipment tracking information by email as soon as the package is ready for dispatch.

As long as we have not yet started producing your order or it has not yet been shipped, you can cancel it. It is best to email us at hello@wijld.com or call us at +49 (0)202 / 94 69 0051, and we will immediately check the status of your order and whether we can still cancel it.

Unfortunately, due to our automated warehousing and shipping system, we cannot access your order to change or cancel individual items. However, we would be happy to cancel your order so that you can simply place it again, provided that we have not yet started production or it has not yet been shipped.

So, if you would like to change something about your order or made a typo during the ordering process, simply email us as soon as possible at hello@wijld.com or call us at +49 (0)202 / 94 69 0051, and we will immediately see what we can do for you.

No, unfortunately, changes cannot be made after the order has been placed. You can either place another order or return your order through our free returns service once it has arrived. 

Click on the product you want, make your selections, such as color or size, and add it to your cart by clicking the “Add to cart” button.
You will now see confirmation that the item has been added to your cart. You can then choose whether to add more items to your cart (“Continue shopping”) or go directly to your cart (“Proceed to cart”). The number of items in your cart is also displayed in the top right. In the cart itself, you can adjust the quantity of items or remove items again.
On the cart page, you can also redeem vouchers. To do this, enter your code in the designated field under Discount codes and click “Redeem discount code.” You will now see an updated total for your cart. Check all the details again, and if everything is correct, click “Proceed to checkout” to continue with your order.
You can now create a customer account, place an order as a guest without registering, or log in if you already have a customer account. To do this, sign in with your email address and password, and you can place orders again without having to enter your details again.

To be honest, we prefer online orders, but if you have any issues with your order, we can also take your order by phone. However, for phone orders, we can only accept payment in advance, as all other payment methods in our online shop require an email address.

We’re happy to help! Tel.: +49 (0)202 / 373 292 70

In such cases, it’s best to contact our support team directly. They’ll shed light on the matter as quickly as possible and help you.

Email: hello@wijld.com / Tel.: +49 (0)202 / 373 292 70

You can view the current status of your order in your account. Simply log in and check the “Order status” column. The date shows you whether you are looking at the correct order if you have several open orders. However, as soon as your order status changes, for example, to shipped, we will also notify you by email.

If everything went smoothly with your order and we have received it, you will receive an order confirmation by email within a few minutes. If you have not received a confirmation but are certain that you placed the order, please contact our customer service team. We will be happy to help you!

We offer our corporate fashion service starting from a minimum order quantity of 100 pieces. You can vary the sizes, but each order can include only one type (Women or Men) and only one shirt color.

Once the order is placed, our production team needs up to 3 months, as the shirts are produced, cut, and printed only on request.

You can find more information here: https://www.wijld.com/de/corporate-fashion and in the attached flyer with a rough price overview.

At wijld.com, we use a secure SSL connection and offer you various payment options. You can pay for your order by bank transfer in advance, PayPal, direct debit, credit card, or invoice. All payment methods are available at no additional cost (0 euros)!

We process payment by invoice through our partner Klarna. Klarna is an online payment provider that receives and processes your payment on our behalf.

When paying by invoice, you have approximately one month after your order has been shipped to pay the invoice amount into the specified Klarna account. You will receive the invoice together with your shipping notification by email, which will also state your individual payment deadline.

Important: If you miss this deadline, Klarna will send you a payment reminder by email. After the third payment reminder, you will receive a formal overdue notice by email. Please respond promptly, as unfortunately we have no influence over reminder fees or other consequences. For payment by invoice, Klarna is the legal recipient of the payment, as it processes the payment entirely independently on our behalf. If you do not agree to this, simply choose another payment method.

When paying by bank transfer in advance, your order will be processed as soon as the invoice amount has been received in our account at GLS Bank (details below). Please include your first and last name and your order number in the payment reference.

Account holder: wijld GmbH

Bank: GLS Gemeinschaftsbank

Account number: 4033173600

Bank code: 43060967

BIC: GENODEM1GLS

IBAN: DE17 4306 0967 4033 1736 00

It may take a few days for a bank transfer to reach us. Domestic transfers can take up to 3 days, while transfers from abroad may take longer than 3 days.

Your order is normally processed on the day the payment is received. However, if you are in a hurry to receive your order, you should choose one of the other payment methods as a precaution, since orders paid using these methods are always processed as quickly as possible after payment is received.

PayPal is an online payment service that enables you to pay securely and receive your order quickly. To pay directly with PayPal, you need a PayPal account. During the ordering process, you can log in to your PayPal account and pay for your order directly.

Important: Although payment by direct debit and credit card is also processed through PayPal, you do not need a PayPal account for these payment methods!

How can I pay if I live outside Germany?

Customers outside Germany can pay either by advance payment or via PayPal.

First, add your items to the shopping cart. Then go to the shopping cart, where you can easily enter and redeem your voucher code. The total amount should then have changed, making it clear that the value of your voucher has been deducted. If this is not the case, please contact our customer service team. 

Normally, it is always best to check yourself that the discount code you entered was applied to your order and that your order total was reduced accordingly. If you notice afterward that something went wrong, you can contact our customer service team in any case. They will then try to apply the discount retroactively. (Important: We cannot always guarantee that a discount can still be applied afterward.) 

We are always happy to help! If you have a complaint, please contact us directly by email at hello@wijld.com or call our service line at +49 (0)202 / 373 292 70. If available, please have your invoice number or order number ready.

An order will only be delivered incomplete if we have previously agreed on a partial delivery with you personally or informed you that, for whatever reason, something cannot be delivered. Either way, we never do anything without contacting and informing you beforehand. If this should nevertheless have happened, please contact us directly so that we can clarify the situation quickly.

Oh no… of course, this must never happen!!! We are truly very, very sorry if the items you ordered have been damaged! Please contact us immediately, preferably by email with a brief description and photos of the damage attached. We would also need a photo of the cardboard packaging. This will help us get a better understanding of the problem and prevent this kind of damage in the future. But rest assured: we will do everything we can to find a solution and make you happy again!

If you don’t like or the items you ordered don’t fit, you can return them to us within 14 days of receiving your order.

Returning your order is easy. You can find all the information and register your return here.

Please return the items in their original packaging, unworn and unwashed, and make sure they show no signs of use.

Extended Christmas returns period: Items ordered from us between November 1 and December 24 can be returned up to and including January 31 of the following year.

Unfortunately, we currently do not offer direct exchanges.

If you would like a different size, color, or another item, simply send the original item back to us and then place a new order for the item you want in our shop. As soon as we have received and inspected your return, we will refund the corresponding amount. The refund will be issued within 14 days of receiving and inspecting your return.
You can find the full cancellation policy in our Terms and Conditions.

A processing fee of €2.90 per return applies to returns within Germany.

Unfortunately, we cannot cover return shipping costs from other countries.

We will send the refund to the account/payment method you used to pay for the order.

Even though “clothing made from wood” may sound strange and scratchy at first, our WoodShirts, tank tops, long-sleeve shirts, sweat jackets, and hoodies are actually made from a really cool and, above all, super-soft fabric. In addition to ecological benefits, it offers unique properties and optimal comfort. In short, clothing made from wood is fashion with a feel-good factor.
Curious about what makes these pieces so special? Learn more in our section on quality features.

Definitely! Our wood-based clothing is made vegan. We ensure that no animal-derived materials are used during production. This means the entire production chain—from the yarn and fabric to the finished garment—is vegan.

It is important to us to make clothing responsibly. For us, this includes carefully selected materials, fair working conditions, and mindful use of resources and the environment. That is why we decided to make clothing that is not only particularly eco-friendly but also vegan. If you would like to learn more, read here.

For us, it is extremely important to produce our WoodShirts, long-sleeve shirts, and hoodies fairly. Alongside the use of environmentally friendly materials and responsible production, this is one of the three core elements of wijld. This means, for example, that all employees involved are paid fairly and that good working conditions prevail at the production facilities.

That is why we work exclusively with selected production partners who share our values regarding quality, sustainability, and fair working conditions. Through close collaboration and proximity to our partners, we can regularly see the conditions on site for ourselves, further develop processes together, and keep transport routes as short as possible.

Curious how a T-shirt made from wood is produced? You can read all about it here.

We use wood as a locally sourced raw material to make our environmentally friendly T-shirts—reducing transport distances and minimizing environmental impact. Unlike cotton, trees require no artificial irrigation, fertilizers, or pesticides.

Compared with a conventional cotton T-shirt, each T-shirt made from wood fibers saves approximately:

• 1,000 liters of water
• 150 ml of harmful chemicals
• 600 g of CO₂ emissions

The wood we use comes exclusively from certified sustainable forestry—meaning that a new tree is planted for every tree processed.

Would you like to learn more about our commitment to sustainable fashion? Discover our environmentally friendly materials here.

In simple terms, organic clothing is environmentally friendly clothing made with care throughout the entire production chain to ensure that no substances harmful to the environment are used. This prevents groundwater pollution, protects the health of workers involved in production, and ultimately benefits you too. By wearing organic clothing made from wood, you avoid harmful substances being released onto your skin through your T-shirt, tank top, long-sleeve shirt, or sweater. That is why even allergy sufferers can wear our environmentally friendly clothing. Thanks to the ecological production process and the special properties of the wood-based fabric, it is even antibacterial. If you would like more information on this topic, read here.

We’re always delighted when you like our wooden friends just as much as we do. Unfortunately, though, sometimes we don’t restock all items, meaning they’re temporarily no longer available. We’re sorry about that!
In any case, we’ll let you know via our social media channels and newsletter as soon as new stock arrives. :-)

No, unfortunately, we are unable to sell our fabrics.

You can wash our shirts, tank tops, long-sleeve shirts, and sweatshirts as usual. However, especially for printed shirts, we recommend washing them inside out at a maximum of 30°C to keep your clothes looking great for longer. You should also iron them inside out at medium heat and without steam. In general, we recommend avoiding the dryer, and fabric softener isn’t really necessary either. Our shirts are naturally very soft and smooth, and they dry much faster than cotton. By the way, we always include the appropriate care instructions with every order!

Generally, we advise against using a tumble dryer. However, our products can basically be treated like standard cotton items. In that case, we can no longer guarantee that our products will last a long time.
That’s why we always include care instructions with every package!

We have invested a great deal of time in developing our cuts to create the perfect fit for as many body types as possible.

You can find the size charts for our cuts online at the very bottom of every product page. We recommend comparing the measurements (always taken flat) with one of your current favorite shirts or sweaters. This should give you a good indication of which size is best for you!

Unfortunately not. Our doubles always include two shirts in the same cut, color, and size. Anything else would unfortunately involve too much manual effort. A combination of different colors or cuts is therefore not possible at this time. Of course, you’re welcome to order the shirts individually!

When you create a user account, you enjoy benefits such as …
• a faster checkout next time because your settings are saved
• being able to view the status of ongoing orders at any time
• being able to view your order history
• being able to create and send a wish list
• being able to easily save different shipping addresses for family members and friends
• and so on …
Naturally, it’s completely free and quick to set up: Move your mouse to “User account” in the top right and click “Sign in” in the drop-down menu. As a new customer, you can now enter your personal information and login details via the “Create user account” button. Once registration is complete, we’ll send you an email confirming it. From then on, you can make full use of your user account and save and manage all the information that’s important to you. Naturally, we handle your data with the utmost care and treat everything confidentially! If you would like more details, please refer directly to our privacy policy.

If you ever forget your password, simply click “Forgot password?” on the login screen for your user account. You will immediately receive an email with a link that allows you to reset your password and set a new one in the following steps.

In principle, of course, we would rather not do this for you … ;-)
… but it’s best to send us an email or give us a quick call. Once you’ve informed us, we’ll take care of it right away, and your user account will be deleted in no time.

Yes, we also supply selected small, mostly owner-operated retailers.

For more information, please feel free to contact our customer service team.

There are several options. For example, subscribe to our newsletter: you’ll regularly receive the most important information and news about wijld, which you can take in at your leisure in the morning with a cup of coffee or tea. Facebook, Instagram, TikTok, and YouTube are more social and interactive. Follow us, engage with us, and stay informed!

Unfortunately, we don’t (yet) have a physical store, so all items are only available online. However, you can browse and shop in our store 24 hours a day—no matter how late it is.