We charge a flat rate of 5.90 euros for shipping, packaging, and handling for each delivery. Shipping costs are waived for orders over 79 euros.

wijld charges shipping costs of 7.90 euros for deliveries to Andorra, Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Austria, Poland, the Netherlands, and the Czech Republic. These shipping costs are waived for orders over 150 euros.

wijld charges shipping costs of 14.90 euros for deliveries to Albania, Bulgaria, Estonia, Finland, Greece, the United Kingdom, Ireland, Italy, Latvia, Lithuania, Malta, Norway, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Hungary, and Cyprus. These shipping costs are also waived for orders over 150 euros.

We usually ship your order within 1–2 business days.

For shipping, we generally use DHL’s GoGreen service. Within Germany, delivery usually takes approximately 1 to 3 business days.

Delivery time depends on two things:

1. the payment method you selected, and
2. of course, where in the world you live.

We process orders paid via PayPal, direct debit, credit card, or invoice as quickly as possible. If you pay by bank transfer in advance, we can only process your order once the payment has been received in our account. This can take up to 2 days within Germany, and longer from abroad.
Depending on whether you live in Germany, France, or Cyprus, our delivery service may also take a few extra days to reach you due to the distance.

Within Germany, it is also possible to have your order sent to a Packstation. The shipment only needs to be at least 15 x 11 x 1 cm and must not exceed 60 x 35 x 35 cm.
During checkout, we will let you know if a product is too large to be shipped to a Packstation.
To have your order sent to your Packstation, simply click “Ship to a different address” during the ordering process and enter your Packstation number and personal postal number on the two lines in the “Street and house number” field under the delivery address.

We did a lot of research and actually managed it: ALL the components of our packaging are environmentally friendly! In addition to cardboard packaging, we use paper packing tape that adheres excellently thanks to rubber, and even the stickers and delivery note pouch are plastic-free and environmentally friendly.
We make sure that every item is packed properly and carefully, so that nothing can happen to your order on its way to you. If you do notice any damage nonetheless, it’s best to contact our support team directly.

You will receive the DHL shipment tracking information by email as soon as the package is ready to ship.

As long as we haven’t started producing your order or it hasn’t been shipped yet, you’re welcome to cancel it. It’s best to email us at hello@wijld.com or call us at +49 (0)202 / 94 69 0051, and we’ll immediately check your order status and whether we can still cancel it.

Unfortunately, due to our automated warehousing and shipping system, we cannot access your order to change or cancel individual items. However, we would be happy to cancel your order so that you can simply place it again—provided, of course, that we have not yet started production and it has not yet been shipped.

So if you would like to change something about your order or made a typo during the ordering process, simply email us as soon as possible at hello@wijld.com or call us on +49 (0)202 / 94 69 0051, and we will immediately see what we can do for you.

No, unfortunately, changes cannot be made after placing an order. You can either place another order or, once your order has arrived, return it using our free returns service.

Click on the desired product, make your selections, such as color or size, and add it to your cart by clicking the “Add to cart” button.
You will now see confirmation that the item has been added to your cart. You can then choose whether you want to add more items to your cart (“Continue shopping”) or go directly to your cart (“Proceed to cart”). The number of items in your cart is also displayed in the top right. In the cart itself, you can adjust the quantity of items or remove items again.
On the cart page, you also have the option to redeem vouchers. To do this, enter your code in the designated field under “Discount codes” and click “Redeem discount code.” You will now see an updated total for your cart. Check all the details again, and if everything is correct, click “Proceed to checkout” to continue with your order.
You now have the option to create a customer account, place an order as a guest without registering, or log in if you already have a customer account. To do this, sign in with your email address and password, and you can order again without having to enter your details again.

To be honest, we prefer online orders, but if you encounter any issues with your order, we can also take your order by phone. However, for telephone orders, we can only accept payment in advance, as all other payment methods in our online shop require an email address.

We’ll be happy to help! Tel.: +49 (0)202 / 373 292 70

In such cases, it’s best to contact our support team directly. They’ll shed light on the situation and help you as quickly as possible.

Email: hello@wijld.com / Tel.: +49 (0)202 / 373 292 70

You can view the current status of your order in your account. Simply log in and look under the “Order status” column. The date shows you whether you are checking the correct order if you have several open orders. However, as soon as your order status changes—for example, to “Shipped”—we will also notify you by email.

If everything went smoothly with your order and we have received it, you will receive an order confirmation by email within a few minutes. If you have not received a confirmation but are sure that you definitely placed the order, please contact our customer service team. We will be happy to help!

We offer our Corporate Fashion service for a minimum order quantity of 100 pieces. You can vary the sizes, but each order can include only one type (either Women or Men) and only one shirt color.

Once the order is placed, our production team needs up to 3 months, as the shirts are produced, cut, and printed only upon request.

You can find more information here: https://www.wijld.com/de/corporate-fashion and in the attached flyer, which includes a general price overview.

At wijld.com, we use a secure SSL connection and offer you various payment options. You can pay for your order by bank transfer in advance, PayPal, direct debit, credit card, or invoice. All payment methods are available at no extra charge (0 euros)!

We process payment by invoice through our partner Klarna. Klarna is an online payment provider that receives and processes your payment on our behalf.

When paying by invoice, you have approximately one month after your order has been shipped to pay the invoice amount into the specified Klarna account. You will receive the invoice together with your shipping notification by email, which will also state your individual payment deadline.

Please note: If you miss this deadline, Klarna will send you a payment reminder by email. After the third payment reminder, you will receive a late-payment notice by email. Please respond promptly, as unfortunately we have no influence over reminder fees or any other consequences. In the case of payment by invoice, Klarna is the legal recipient of the payment, as it processes the payment completely independently on our behalf. If you do not agree to this, simply choose another payment method.

When paying by bank transfer in advance, your order will be processed as soon as the invoice amount has been received in our account at GLS Bank (details below). Please enter your first and last name and your order number in the payment reference field when making the transfer.

Account holder: wijld GmbH

Bank: GLS Gemeinschaftsbank

Account number: 4033173600

Bank code: 43060967

BIC: GENODEM1GLS

IBAN: DE17 4306 0967 4033 1736 00

It may take a few days for a bank transfer to reach us. Domestic transfers can take up to 3 days, while transfers from abroad may take longer than 3 days.

Your order is usually processed on the day we receive your payment. However, if you need your order urgently, you should choose one of the other payment methods as a precaution, since orders paid using these methods are always processed as quickly as possible after receipt.

PayPal is an online payment service that enables you to pay securely and therefore receive your order quickly. To pay directly with PayPal, you need a PayPal account. During the ordering process, you can log in to your PayPal account and pay for your order directly.

Important: Although payment by direct debit and credit card is also processed through PayPal, you do not need a PayPal account for either option!

How can I pay if I live outside Germany?

Customers outside Germany can pay either by advance payment or via PayPal.

First, add your items to the shopping cart. Then go to the shopping cart, where you can easily enter and redeem your voucher code. The total amount should then have changed, and it should be clear that the amount was deducted because of your voucher. If this is not the case, please contact our customer service. 

It’s always best to check that the discount code you entered was applied to your order and that your order total was reduced accordingly. If you notice afterward that something went wrong, you can contact our customer service team in any case. They will try to apply the discount retroactively. (Important: We cannot always guarantee that a discount can still be applied afterward.) 

We are always happy to help! If you have a complaint, please contact us directly by email at hello@wijld.com or call our service line at +49 (0)202 / 373 292 70. If available, please have your invoice number or order number ready.

An order will only be delivered incompletely if we have previously agreed on a partial delivery with you personally or informed you that, for whatever reason, something cannot be delivered. Either way, we never do anything without contacting and informing you beforehand. If this should nevertheless have happened, please contact us directly so that we can quickly clarify the situation.

Oh no… that absolutely must not happen, of course!!! We are so, so sorry if the items you ordered arrived damaged! Please contact us immediately, preferably by email with a brief description and photos of the damage attached. We would also need a photo of the cardboard packaging. This will help us get a better understanding of the problem and prevent this kind of damage in the future. But rest assured: we will do everything we can to find a solution and make you happy again!

If you don’t like or the items you ordered don’t fit, you can return them to us within 14 days of receiving your order.

Returning your order is easy. You can find all the information and register your return here.

Please return the items in their original packaging, unworn and unwashed, and make sure they show no signs of use.

Extended Christmas return policy: Items you order from us between November 1 and December 24 can be returned up to and including January 31 of the following year.

Unfortunately, we currently do not offer direct exchanges.

If you would like a different size, color, or item, simply return the original item to us and then place a new order for your preferred item in our shop. Once we have received and inspected your return, we will refund the corresponding amount. The refund will be issued within 14 days of receiving and inspecting your return.
You can find the full cancellation policy in our Terms and Conditions.

A processing fee of €2.90 per return applies to returns within Germany.

Unfortunately, we cannot cover return shipping costs from other countries.

We will send the refund to the account/payment method you used to pay for the order.

Although “clothing made from wood” may sound strange and scratchy at first, our WoodShirts, tank tops, long-sleeve shirts, sweat jackets, and hoodies are actually made from a very cool and, above all, super-soft fabric. In addition to its ecological benefits, it offers unique properties and optimal comfort. In short, clothing made from wood is fashion with a feel-good factor.
Curious to find out what makes these pieces so special? Learn more in our section on quality features.

Definitely! Our clothing made from wood is produced vegan. We make sure that no animal-derived materials are used during production. This means the entire production chain—from the yarn and fabric to the finished garment—is vegan.

It is important to us to produce clothing responsibly. For us, this includes carefully selected materials, fair working conditions, and mindful use of resources and the environment. That is why we have chosen to produce clothing that is not only particularly environmentally friendly but also vegan. If you would like to learn more, read here.

It is extremely important to us to produce our WoodShirts, Longsleeves, and hoodies fairly. Alongside the use of environmentally friendly materials and responsible manufacturing, this is one of the three main elements of wijld. This means, for example, that all employees involved receive fair wages and that good working conditions prevail at the production facilities.

That is why we work exclusively with selected production partners who share our values regarding quality, sustainability, and fair working conditions. By working closely with our partners and maintaining close relationships with them, we can regularly see the conditions on-site for ourselves, further develop processes together, and keep transport routes as short as possible.

Curious how a T-shirt made from wood is produced? You can read all about it here.

We use wood sourced locally as a raw material to make our eco-friendly T-shirts, reducing transport distances and minimizing our environmental impact. Unlike cotton, trees require no artificial irrigation, fertilizers, or pesticides.

Compared with a conventional cotton T-shirt, each T-shirt made from wood fibers saves approximately:

• 1,000 liters of water
• 150 ml of harmful chemicals
• 600 g of CO₂ emissions

The wood we use comes exclusively from certified sustainable forestry—which means that a new tree is planted for every tree processed.

Would you like to learn more about our commitment to sustainable fashion? Discover our eco-friendly materials here.

Organic clothing is, simply put, environmentally friendly clothing made with care taken throughout the entire production chain to ensure that no environmentally harmful substances are used. This prevents groundwater contamination, protects the health of production workers, and ultimately benefits you as well. By wearing organic clothing made from wood, you avoid harmful substances being released onto your skin through your T-shirt, tank top, long-sleeve shirt, or sweater. That’s why even people with allergies can wear our environmentally friendly clothing. Thanks to its eco-friendly production process and the special properties of wood-based fabric, it is even antibacterial. If you would like more information on this topic, read here.

We’re always delighted when you like our wooden friends as much as we do. Unfortunately, there are times when we’re unable to restock every item, so they may temporarily no longer be available in our range. We’re sorry about that!
In any case, we’ll let you know through our social media channels and newsletter as soon as new products arrive. :-)

No, unfortunately, we are unable to sell our fabrics.

You can wash our T-shirts, tank tops, long-sleeved shirts, and sweaters as usual. However, especially for printed shirts, we recommend washing them inside out at a maximum of 30°C to keep enjoying your clothes for longer. You should also iron them inside out at medium heat and without steam. In general, we recommend avoiding the dryer, and fabric softener is not really necessary either. Our shirts are naturally very soft and smooth and dry much faster than cotton. By the way, we always include the appropriate care instructions with every order!

In general, we advise against using a tumble dryer. However, our products can generally be treated like standard cotton items. We can then no longer guarantee that our products will last a long time.
That’s why we always include care instructions with every package!

We have invested a great deal of time in our patterns to create the perfect fit for as many body shapes as possible.

You can find the size charts for our patterns online at the very bottom of every product page. We recommend comparing the measurements (always measured flat) with one of your current favorite shirts or sweaters. This should give you a good indication of which size is best for you!

Unfortunately, no. Our doubles always include two shirts in the same cut, color, and size. Anything else would unfortunately involve too much manual effort. So, combining different colors or cuts is unfortunately not possible at this time. However, you’re of course welcome to order the shirts individually!

If you create a user account, you’ll enjoy benefits including …
• a faster checkout the next time you shop, thanks to your saved settings
• being able to check the status of ongoing orders at any time
• being able to view your order history
• being able to create and share a wishlist
• being able to easily save multiple shipping addresses for family members and friends
• and much more …
Naturally, it’s completely free and quick to set up: Move your mouse to “User account” in the top right and click “Sign in” in the drop-down menu. As a new customer, you can now enter your personal information and login details via the “Create user account” button. Once registration is complete, we’ll send you an email confirming it. From then on, you can make full use of your user account and save and manage all the information that’s important to you. Naturally, we handle your data with the utmost care and treat everything confidentially! If you’d like more details, please refer directly to our privacy policy.

If you ever forget your password, simply click “Forgot password?” on the login page for your user account. You will immediately receive an email with a link that allows you to reset your password and set a new one in the following steps.

In principle, we’d rather not do that for you, of course … ;-)
… but it’s best to write us an email or give us a quick call. Once you’ve informed us, we’ll take care of it right away, and your user account will be deleted in no time.

Yes, we also supply a select group of small, mostly owner-operated retailers.

For more information, please feel free to contact our customer service team.

There are several ways to do this. For example, subscribe to our newsletter: you’ll regularly receive the most important information and news about wijld, which you can take in at your leisure over a cup of coffee or tea in the morning. For a more social and interactive experience, check out the online platforms Facebook, Instagram, TikTok, and YouTube. Follow us, exchange ideas with us, and always stay informed!

Unfortunately, we don’t have a physical store (yet), so all our products are only available online. On the bright side, you can browse and shop in our store 24 hours a day—no matter how late it is.